One of the greatest challenges faced by companies of all sizes, from the smallest mom and pop operation to mid and large sized corporations, is training. You invest a lot in your staff and want to know that they will not only learn everything needed to do their job, but thrive because of it. But traditionally, training has faced several challenges.
Traditional training expensive and time consuming.Click To TweetNot only does training require an employee to take large chunks of time out of their first few days and weeks; it demands the same from the trainer.
In the past, live sessions, printed training materials that weren’t updated as often because of their print nature, and limited resources meant training was inconsistent and at times incomplete. Technology has changed this, rather significantly.
In recent years, the advent of several key technologies has made it possible to not only improve the quality of staff training, but to make it so much more effective (and fun). Here are three of the most important technologies in that development and how they can become a must-have component in your own training regimen.
Group Training & Webinars
Group training technology isn’t new, but it’s certainly a lot more flexible than it ever has been. In the past, a good webinar platform was not only expensive, it was pretty rigid. Designed more for marketing and sales than internal use, they didn’t work nearly as well for the kind of engagement you need when training staff.
The cool part? Things have changed. Today, we have the technology, feature set, and platform to support powerful internal training sessions through webinars. Here’s what that means:
- Decentralized Staff – Whether you hire remotely, bring on consultants to work with your team, or the individuals in charge of training are remote themselves, a good webinar platform means you can be anywhere in the world and still join training sessions.
- Less Repetition – Because the sessions are more flexible, there are fewer excuses for not being involved. It’s easy enough to hop on Yondo for 30-45 minutes for a quick training session, even while traveling, whereas you would completely miss an in-person meeting.
- Easier Digital Integration – Because Yondo doesn’t require software to be downloaded or tools installed by the attendees, it’s easy to make this type of training not only accessible, but mandatory. It integrates into the already very digital lives of your staff.
- Less Need for Physical Space – This is a big one because it can potentially save you a boat load in expenses. Even with a physical location, the need for large meeting spaces becomes less important when you can connect digitally.
Honestly, the big takeaway here is flexibility. In the modern workplace, especially with more people working remotely, hiring taking place on a global context, and travel still very much a part of how business is done, digital group training sessions are incredibly important.
Not all training is done in a group setting. In fact, the best training regimens use a combination of group classes, one-on-one sessions and mock calls, and self-study time.
The second component of that, the one-on-one time, traditionally requires a closed space, away from other people and prying ears or eyes. Even if the contents of your training aren’t sensitive, it can be distracting to have others around your desk during such a meeting.
On the flip side, live online 1:1 classes allow new staff members to engage with training personnel, management, and even their fellow employees on a private basis over the phone or computer. For internal training, it streamlines just about every aspect of this and eliminates the need for a private office to have these conversations.
Growing Skills on Your Team through External Teams
There is another huge benefit to this type of personalized interaction and training, though.
Not only do you remove the need for in-person interaction – allowing you to ping someone from across the country while traveling or if you have a remote employee – but you can bring in outside training firms and consultants to help build skills on your team.
Especially for a small company with few employees, it’s very likely you don’t have access to every tool, technology, or skill set you might want or need to grow as a business. Training your staff to use new software, gather new skills, or build new tactics for how they do their job is one of the smartest things you can do to grow your business.
And yet, the cost of hiring an external consultant to physically come to your office is exorbitant. We’re talking thousands of dollars just for a couple of days of their time. Instead, you can pay by the hour for someone to join a 1:1 video meeting with key members of your staff and provide this kind of training – not only more efficient, but more effective than the old methods.
The third pillar of a good training program is one of the most important, and often the most overlooked.
Self study is incredibly important because it reduces the amount of time invested by your senior staff and management in the training process, cuts down how often you need a consultant to be available, and allows you to evaluate how proactive your new employee is.
If they can learn what you need them to learn from self-study materials, you know they have the ambition needed to do their job.
Let’s face it, writing dozens of pages of content for a training manual is not easy. It’s time consuming, needs to be updated almost constantly, and often changes hands between managers or training staff.
Ask most companies to see their training manual and (if they have one), it’s outdated, inaccurate, or incomplete.
Which is why video training is such a powerful tool for training your staff. Consider some of the benefits:
- Is Faster to Update than a Written Manual – Rerecording a 5 minute video takes a lot less time than rewriting a 3 page section of your manual, and it’s a lot less daunting of a task on your to do list.
- Is More Engaging than Written Content – Let’s face it, written content can be boring for employees. To make it at all engaging, it needs to be filled with visuals, at which point, a video makes more sense anyways. Your staff will retain more of the training you provide and be better at their jobs because of that higher level of engagement.
- Allows Staff to See and Get to Know Senior Staff and Management – A written document could be produced by anyone, including an outside firm. Video training allows staff to see and hear the people they will be working with, each speaking to their expertise.
- Can Be Delivered As Needed without Training Sessions – Training sessions can sap productivity by pulling multiple members of a team into a meeting. Video on demand reduces that draw on resources and allows staff to study whenever works best for them, including at home.
- It Can be a Lot More Fun – Manuals are dull. No one wants to read a 50-page training manual, and if they do they probably don’t remember much. Video gives you a much greater opportunity to have fun with your staff, showing them rather then telling them, and showcasing the cool things that happen in your company.
The key here is that it can be automated and takes less time to maintain. Creating short videos showing them around the office, or introducing them to staff who may not be on site, walking them through using software, and providing key insights that don’t require in-person training will make your training program infinitely more effective.
How Can You Update Your Staff Training Program
For most companies, a good training program is a pipe dream. The tools needed to make all of the above a reality have long been separate and very expensive. The cost and time it would take to create a comprehensive video-based, technology driven training program was just too great, so the old systems keep on running.
But now you have an option. Yondo offers webinar and group class functionality, live 1:1 sessions, and video on demand, all of which can be optimized and tweaked to work for a small or medium business’s internal training program. To learn more about how these functions work together to provide comprehensive access to video training, contact us today!