When you are hiring new staff, it’s sometimes difficult to know exactly what you’re looking for. You’ll often be after qualifications and experience, but what about personality traits and career goals – there’s so much to consider. The smaller your business, the more important your decision becomes. This is because the success of your business is dependent on a smaller number of people that must be able to carry out their tasks effectively. Below is a collection of tips to help you hire the right people for the job.
Someone with a personality
Think about your favorite co-workers and employees at your local coffee shop. What traits do they have that stand out to you? Typically, they’re outgoing, positive, friendly and enjoyable. These are the people you want around you, not just to improve your day, but to promote that attitude to your clients and customers. In hiring employees that have a great personality, they are more likely to create positive relationships with prospective customers too which means more sales and a better reputation for your business.
Someone with a good attitude
If you’re a small to medium sized business, you’re going to require more of you employees than a set selection of tasks that are all related to their professional expertise. You’re sometimes going to need someone that doubles as a bookings officer, someone in charge of the groceries for the lunch rooms and someone that takes the trash out of an evening. All of these tasks need to be done and so you need an employee that’s not afraid to step up occasionally and do the jobs that no one really wants to do. Hiring staff that are open-minded and happy to do whatever are important to the overall success of a workplace.
Someone that isn’t concerned with workplace hierarchy
This point kind of goes hand in hand with the previous point about being open minded about their job descriptions. If you’re hiring someone that’s concerned with strict job tasks, chances are they aren’t going to be willing to take out the trash – which means they’re not team players. Also, you don’t want to hire someone who is more concerned with delegating their responsibilities to employees in lower ranks, than finishing the tasks themselves, because it will always cause workplace conflict and reduce employee morale dramatically which is an unnecessary hindrance to your business.
Someone that’s ambitious
There’s few things more frustrating for business owners that employees that have no passion about their tasks at hand, no zeal to complete their tasks or take pride in their work. You want an employee that wants to learn from you and develop their skills. This ambition often drives innovation and creates new and improved ideas for your business. These are the staff that are able to take over other important tasks on your behalf when you are unable to. While these types of employees can sometimes be quite high-maintenance, it certainly pays off in the long run. Just be careful that these employees are ambitious for the right reasons, that they aren’t out to simply take over or have power over other employees.
Someone that can multi-task
As we’ve discussed, small businesses often require employees that are willing and able to take on a wide-range of roles. When you’re interviewing staff, always include questions about projects they’ve worked on or experience they’ve had where they’ve had to multi-task or work in roles that were foreign to them and ask them about those experiences to ensure that they’re the right fit for the job.
Someone different to you
Hiring someone that’s different to you can be a great decision for your company because it allows you to see things from a different perspective. If you miss something, they’ve got it covered, if you’re dealing with a customer you can’t relate to they will be able to, if you’re completing a task you’ve never completed before, they know what to do. Hire someone with a different approach to problem solving, that might offer up a new or interesting perspective because that’s what creates innovation. Hiring someone that’s had different experiences to you, with a different personality, perhaps even with a different skillset, will ultimately make your business more robust in the face of adversity.
Hiring Freelancers vs.Full-Time Employees
A popular trend emerging out of every industry at the moment is hiring freelancers, interns and contractors. Why? Because they are much cheaper, they already have set expertise that they can easily apply to your roles, and they don’t come with any extra expenses such as annual leave entitlements, superannuation and holiday pay. They are a short term solution which can be ideal for businesses that might not be able to afford full-time staff, are looking for a temporary fill-in or just experimenting with different roles. Ultimately, they allow for flexibility which can be good for a business on a budget.
Hiring a full-time employee however, comes with the benefit of security, their first priority will always be the work they are doing for YOU and they’re good for building solid relationships with your clients; a staple trait for any small business. Further, it’s far more simple for training purposes because it’s a one off process that usually results in loyalty to your business, and much higher employee morale.
It’s really up to the individual business to decide what’s best for the role and the overall business. In hiring staff, you’re expanding your business so above all, make sure it’s someone the shares a passion for your business as they will bring with them new ideas for improvement and always remain loyal.