Yondo’s Live Experience enables you to host pre-recorded presentations as if they were live scheduled events with the ability to chat with your audience during the session.
For business owners with busy schedules, Live Experience can be a great way to engage with your audience in a convenient and timely manner, while giving the complete illusion of a live session. Live Experience can be extremely useful for people hosting similar sessions multiple times per day, like real estate agents wanting to give virtual house tours or software companies performing demos of the technology.
In this article, we’ll discuss why you should be utilizing the Live Experience function and how its attributes can help you take your eCommerce business to the next level.
A Unique, Integrated Experience
Live Experience’s ability to integrate pre-recorded videos into a more interactive experience leads to higher sales, as well as superior customer satisfaction. Rather than simply having your audience watch a prerecorded video with nowhere to go to ask questions, Live Experience lets you address your audience’s needs on the spot. This allows your audience to ask questions, request more information, or simply engage with you on a deeper level.
Additionally, Live Experience enables you to focus solely on the customer as opposed to having to worry about presenting a video or demonstrating a technique live. Putting the customer first will undoubtedly lead to increased all-around success!
Furthermore, Live Experience’s user-friendly interface makes for a smooth and professional event. From having the ability to implement your own greeting text such as, “A team member is standing by to answer your questions” to cracking a short joke to loosen up your audience, Live Experience gives you full control over your presentation.
Setting Up Live Experience
You may be thinking that Live Experience would take too much time to set it up for it to be worthwhile. However, this is not the case! In only a few minutes, you have the option to schedule the time, frequency, and duration of your sessions. Specifically, you can choose from the following setups:
A Set Time
A set time may be perfect for your business if you are looking to only hold one Live Experience session and give the full illusion that it is a live session. Of course, you can always add more “set time” sessions later on to simulate more live sessions. One of the biggest benefits of this function is that since your event has already been recorded, you can be sure you’re always giving the perfect presentation.
On A Schedule
Setting your Liver Experience “On a Schedule” enables you to schedule sessions on an ongoing basis that still give the feel of a live broadcast. This makes it simple to keep track of videos, especially if you are looking to share the same prerecorded presentation a few times on the same day. One example would be a fitness teacher holding Yoga Classes multiple times per day but wanting to only film their class once. Scheduled Live Experiences can be a great way to cultivate customers who are loyal to your brand.
The business world can be a chaotic one, so sometimes you may need to schedule a meeting right then and there. On-demand Live Experiences allow you to show your presentation with your clients and present the information in a quick and easy-to-understand way. You just need to set the timeframe in which you would like to hold your sessions, to ensure that you make yourself available to answer any questions coming through. This option is effective at enabling you to keep with your customers’ unique demands and is perfect for holding virtual tours or software demos.
Overall, these options allow for maximum flexibility to work with your customer’s needs as well as your own personal and professional schedules.
Pro-tip: You can also easily swap out videos if you’re looking to present a different video at each event. Conversely, if you have set up your sessions so that there are multiple presentations about the same topic, you can certainly leave your videos as they are; they won’t disappear on you!
Live Experience also makes it simple to track attendance. With detailed charts and statistics, you will be able to have a clear picture of how successful your sessions are and how many people continue to return to listen/watch more events. Of course, you can always ask for suggestions in the chat if you are looking for more personalized feedback.
When the Live Experience Ends
All good things must come to an end, and your Live Experience is no exception. However, with Live Experience, you have the ability to wrap up your session in a way that promotes your business more and encourages your audience to attend another event in the future.
At the end of the session, you have the opportunity to execute a Call-to-Action. This Call-to-Action can come in many different forms including a URL redirect, document available for download, or option to register for another presentation.
Your customers have the ability to apply the knowledge they’ve gained from your session to an action-oriented goal. As a business owner, you will also be able to track how many people have clicked on this call to action, which can be another way to determine if your session was successful.
Now that you have a strong sense of what Live Experience is all about, check it out in your Yondo dashboard today or learn more by reading one of our other Live Experience articles.